Order Cancellation Policy

At Prime Leather, customer satisfaction is our top priority. We understand that sometimes you may need to make changes to your order. That’s why we offer an easy process for canceling orders, as long as the conditions below are met.

When Can You Request a Cancellation?

You are eligible to cancel your order if:

You request cancellation within 24 hours of placing your order.
The order has not yet been shipped or processed.

Please note: Once an order enters the shipping or dispatch phase, cancellations are no longer possible, as our system processes orders quickly.

Order Processing Timeframe

Order Processing: Orders are processed and shipped within 5-7 business days.
If you place an order after 5:00 PM GMT+10, cancellation requests will be processed on the next business day.
Once your order status shows “Shipped” or “In Transit“, cancellation is no longer possible.

How to Request a Cancellation

If you wish to cancel your order, please contact us using the following methods:

Email: sales@primeleather.de
Address: Friedrichstr. 114A 10117 Berlin
Germany
Working Hours: Monday to Friday, 9:00 AM – 5:00 GMT+10

Please include the following details in your cancellation request:

First Name ____________ Last Name ____________
Order Number _____________________
Email Address _____________________
Phone Number __________________
Reason for cancellation (optional) ___________________________________________

Our support team will confirm whether your order is eligible for cancellation and provide you with an update via email or phone.

Refund Timeline and Method

If your cancellation request is approved:

A full refund will be issued to your original payment method.
Refunds are processed within 5-7 business days.
Depending on your bank or payment provider, the refund may take 5-7 additional days to reflect in your account.

If your order cannot be canceled, you can still return it according to our Return & Refund Policy after delivery.

Non-Cancellable Orders

Some orders cannot be canceled, including:

Custom or made-to-order items once production has started.
Orders that have already been shipped or are in transit.
Clearance or final sale items, which are clearly marked as non-returnable or non-cancellable at the time of purchase.

We recommend double-checking your order details, shipping address, and contact information before finalizing your purchase to avoid any issues.

If You Miss the Cancellation Window

If your order has already been dispatched, don’t worry — you still have options:

Wait for delivery and follow the steps in our Return & Refund Policy.
Contact our support team within the return time frame, and we’ll guide you through the return process.

Note: You’ll be responsible for return shipping costs, and the product must be unused and undamaged when returned.

Order Cancellation Policy

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